FAQs

Can I cancel my order after purchase? – Yes, you can.
We understand that plans can change, which is why we allow cancellations within 24 hours of placing an order. If you change your mind, just reach out to us within that timeframe, and we’ll process a full refund as soon as we receive your request.

How do I return or exchange an item? – Your satisfaction matters.
Our return policy is valid for 7 days starting from the date your order is delivered.
If your item arrives and you’re not completely happy, you can return any undamaged product within those 7 days. We’re committed to making sure you love what you ordered, and our support team is here to help every step of the way. Just send us a message, and we'll respond within 24 hours.

What payment methods do you accept? – Trusted and Secure.
We currently accept major credit and debit cards including Visa, Mastercard, and American Express.

What are your shipping options? – Simple and Reliable.
At the moment, we offer one standard shipping method due to high volume. For more specifics on delivery timelines based on your location, please visit our shipping information page.

What if my item arrives damaged? – We've got you covered.
Although we carefully choose our manufacturers and packaging methods, if your item arrives damaged or defective, let us know within 7 days of delivery. Our team will promptly assist you to resolve the issue.

Where do your products ship from? – Global Fulfillment.
We dispatch orders from our fulfillment centers located in the United States, Eastern Asia, and Western Europe. If an item is unavailable at your nearest location, we’ll ship it directly from our production facility—delivery time will remain the same as outlined on our shipping page.

All products are securely packaged by our expert handling team to ensure they reach you in perfect condition, no matter how far they travel.